Terms of Service

2.2 Usage Data – Ali Reviews may generate technical logs, data, and learnings about your use and End-Users’ use of the Services (the “Usage Data”) and Your Content processed by the Services, and use such information to operate, analyze, improve and support the Services and for other lawful purposes. Except as required by law, Ali Reviews will not disclose Usage Data externally, including in benchmarks or reports except in the aggregate.

Customer Reviews

• Only customers who have purchased a product from the store will be able to submit a review.
• All outside reviews are subject to our stringent Content and fraud checks.
• Reviews must be relevant to the product being reviewed and contain specific details about the customer’s experience with the product.
• Reviews must not contain any personal or confidential information, phone numbers, email addresses, URLs, or inappropriate language:
  • The use of inappropriate language in reviews is strictly prohibited. Inappropriate language refers to any language that is offensive, discriminatory, or disrespectful. This includes explicit or graphic descriptions of sexual acts, bodily functions, or any other topics that are deemed to be offensive. Furthermore, the use of vulgar or offensive words or phrases, especially those related to religion, race, gender, or other sensitive topics, is also not acceptable. Our Application promotes professionalism and respect, and we ask that all Users abide by these guidelines to maintain a constructive and positive environment for feedback.

• Reviews must be free from spam, off-topic Content, and other forms of fraudulent or malicious behavior:
  • Spam reviews are those that are irrelevant or unsolicited. They often contain advertising or promotional Content, and they may be posted multiple times or in bulk. 
  • Off-topic reviews are those that do not relate to the product or service being reviewed. For example, a review about the weather at a hotel instead of the quality of service.
  • Other forms of fraudulent or malicious behavior include fake reviews, which are reviews written by people who have not used the product or service, and biased reviews, which are written to intentionally promote or discredit a business or service. These types of behavior are harmful and deceptive.
• The Application affords Users the ability to import reviews using a CSV file. To ensure the authenticity, relevance, accuracy, non-commercial nature, ownership, and legal compliance of the imported reviews, the following guidelines must be strictly adhered to:
  • Authenticity: The imported reviews must be genuine and based on the reviewer’s personal experience with the product or service.
  • Relevance: The imported reviews must be relevant to the product or service being reviewed. The platform shall not accept reviews that are irrelevant or unrelated to the product or service.
  • Language and Tone: The imported reviews must be expressed in clear and understandable language. The Application prohibits reviews that contain offensive language, hate speech, or personal attacks.
  • Accuracy: The imported reviews must be factually accurate and should not contain false or misleading information. The Application prohibits reviews that are intended to deceive or mislead other users.
  • Non-commercial: imported reviews must not contain any promotional or commercial content. The Application prohibits reviews that promote the reviewer’s own business or product.
  • Ownership: The End-Users must have ownership of the content they are submitting. The Application prohibits reviews submitted by someone other than the original reviewer.
  • Quality Standards: The imported reviews must meet the same quality standards as those written directly on the store. They should be relevant, informative, and respectful to all parties involved.
  • Documentation: The Application shall keep records of the imported reviews, including the source of the reviews, the date of import, and any actions taken concerning moderation or removal.
  • Legal Compliance: The imported reviews must comply with all applicable laws and regulations. The Application prohibits reviews that contravene any laws or regulations. Any imported reviews found to contravene any laws or regulations may be removed, and the user may be subject to legal action.
  • Liability: The Application shall not be held accountable for any inaccuracies or false information contained in the imported reviews. However, the Application shall take immediate action to remove any reviews found to be fraudulent or misleading.
  • Transparency: We shall provide full disclosure about the process of importing reviews through CSV files. This includes informing customers that their reviews may be imported and affording them the option to opt-out if they do not wish their reviews to be imported.

User-Generated Images

• Users may include images in their product reviews.
• Images must be relevant to the product being reviewed.
• Images must not contain personal or confidential information, phone numbers, email addresses, URLs, or inappropriate Content. Inappropriate Content includes but is not limited to, explicit or graphic descriptions of sexual acts, bodily functions, or any other topics that are offensive, vulgar, or discriminatory. Images containing such Content will be removed.
• Images must be free from spam, off-topic Content, and other forms of fraudulent or malicious behavior.

Customer Reviews Widget Appearance Customization

Users may be able to customize the review widget to better match the visual brand of their website or business. However, any custom Content added to the review widget must adhere to our Content policies as defined in the terms of service, which prohibit any language that is discriminatory, offensive, or derogatory towards any individuals or groups, any promotional or spam Content, any false or misleading information, and any behavior that violates the Application’s Content policies or applicable laws and regulations.

By adhering to our Content policies, Users can guarantee that their customized Content is accurate and truthful while also respecting all individuals and according to all applicable laws and regulations.

Enforcement

Ali Reviews takes review fraud very seriously and has implemented various measures to detect and prevent it. To ensure compliance with our policies, we will include a link to our Content policies in the app and require Users to agree to them before using the Application. We will also use moderation tools and automated filters to detect and remove reviews or images that contain prohibited Content.

We encourage all Users to report any reviews or images that violate our Content policies, and we will review those reports promptly to take appropriate action.

In addition, merchants are required to share all their reviews with Google through monthly updates to maintain transparency and accountability.

If we detect any fraudulent activity, we reserve the right to take action. This includes removing reviews or images or suspending accounts that violate our Content policies. We will send a warning email to the User if a fraudulent review is detected in their store, explaining our Content policies against review fraud and informing the User that their account may be suspended or terminated if they continue to engage in fraudulent activity.

To prevent further fraudulent behavior, we will flag Users who have been found to engage in review fraud and closely monitor their activities. We will also update our policies as needed to reflect best practices and industry standards.

Modification and Deletion of Reviews

• End-Users cannot modify or delete their own reviews once they have been submitted. This policy ensures the authenticity and reliability of the reviews on our platform.
• Merchants have the ability to delete reviews, but they cannot modify the Content of the reviews on their products. Merchants may only delete reviews that violate our Content policies, and they must provide a valid reason for doing so.

We believe that transparency and honesty are important values in our community, and we encourage all Users to submit reviews that accurately reflect their experiences with the products or services they have purchased. By not allowing Users to modify or delete their own reviews, we aim to maintain the integrity of our review system and protect the trust of merchants and End-Users.

In the case that a review violates our Content policies, merchants may request its removal by contacting our support team. Our team will review the request and take appropriate action if necessary.

We reserve the right to remove reviews that violate our Content policies or that are found to be fraudulent or misleading. We also reserve the right to suspend or terminate the accounts of Users who engage in fraudulent or malicious behavior.

Annotation of Verified Reviews Policy

We annotate all reviews on the Application to distinguish between verified and unverified reviews. Verified reviews are those that have been confirmed as genuine by our system through purchase verification or other means of verification. These reviews are marked with “Verified Purchase” to ensure their authenticity.

To ensure the accuracy and authenticity of reviews on your website, we only mark reviews as verified if we can confirm that they come from a genuine User who has had a legitimate experience with the product or service being reviewed.

Unverified reviews have not been confirmed as genuine and are subject to the same Content policies checks as verified reviews. However, they are not marked as “Verified Purchase.”

By adhering to this policy, we aim to ensure the accuracy and authenticity of reviews on the Application and to provide Users and End-Users with a transparent and trustworthy website for sharing and reading reviews.

4.2 License to Your Content – you grant to Ali Reviews a worldwide, non-exclusive, transferable, revocable, royalty-free license to use, transfer, copy, reproduce, distribute, publicly perform, publicly display, digitally perform, modify, directly or through third parties, create derivative works of Your Content and otherwise use and commercially exploit Your Content in any media formats (i) to the extent necessary to provide you with access to and use of the Application in accordance with the terms of this Agreement, (ii) to comply with the law, (iii) to detect, prevent and investigate security incidents, fraud, spam, or unlawful use of the Application, (iv) to address technical problems, address support requests, and attend to the proper working of the Application, (v) to protect the rights, property or safety of Ali Reviews, its customers, its customer’s end users, and/or the public, for any other lawful purpose, including without limitation, for the purposes set forth in Section 2.2 hereof. Such license will apply to any form, media, or technology now known or hereafter developed.

5.2 You shall not use the Application in a manner that violates generally recognized industry guidelines, including, without limitation, (i) using non-permission based email lists (i.e., lists in which each recipient has not explicitly granted permission to receive emails from you by affirmatively opting-in to receive those emails); (ii) using purchased or rented email lists; (iii) using third party email addresses, domain names, or mail servers without proper permission; (iv) sending emails to non-specific addresses (e.g., webmaster@domain.com or info@domain.com); (v) sending emails that result in an unacceptable number of spam or unsolicited commercial email complaints (even if the emails themselves are not actually spam or unsolicited commercial email); (vi) failing to include a working “unsubscribe” link in each email that allows the recipient to remove themselves from your mailing list; (vii) failing to comply with any request from a recipient to be removed from your mailing list within 10 days of receipt of the request; (viii) failing to include in each email a link to the then-current privacy policy applicable to that email; (ix) using misleading subject headings or other content or disguising the origin or subject matter of any email or falsifying or manipulating the originating email address, subject line, headers, or transmission path information for any email; (x) failing to include in each email your valid physical mailing address or a functioning link to that information; (xi) failing to note in the heading and at the beginning of advertising messages that the transmission is an advertisement; and (xii) including “junk mail,” “chain letters,” “pyramid schemes,” incentives (e.g., coupons, discounts, awards, or other incentives) or other material in any email that encourages a recipient to forward the email to another recipient.

6.3 Restricted Data – you shall ensure that Your Content is compliant with Content Policies and does not include (i) protected health information regulated by the Health Insurance Portability and Accountability Act (“HIPAA”) or medical information governed by state healthcare privacy laws; (ii) Social Security numbers, driver’s license numbers or other government-issued identification numbers; (iii) financial information, banking account numbers or passwords, or information regulated by the Gramm-Leach-Bliley Act; (iv) payment card data regulated by the Payment Card Industry Data Security Standards; (v) biometric data regulated by biometric privacy laws; (vi) online account passwords, mother’s maiden name or date of birth, (vii) criminal history, (viii) racial, ethnic, political or religious affiliation, trade union membership, or information about sexual life or sexual orientation or other information that constitutes “special categories of data” regulated by the GDPR; or (ix) Personal Information of children under 13 years of age regulated by COPPA or under the age of consent for purposes of applicable privacy laws. Ali Reviews shall have no liability with respect to such information, notwithstanding anything in the Agreement to the contrary.

6.4 Security – you shall use your best efforts to prevent unauthorized access to or use of the Application through you or your Permitted Users accounts, promptly notify Ali Reviews of any unauthorized access or use and provide reasonable cooperation regarding information requests from law enforcement, regulators, or telecommunications providers.

6.5 Obligations Regarding Your Content – you acknowledge that the services are provided by Ali Reviews to you on a business-to-business basis and that Ali Reviews does not have a direct relationship with any End-User as a result of providing the services to you hereunder. As a result, you acknowledge that Ali Reviews relies on your rights to Your Content in order to provide the services. You are solely responsible for the accuracy, content, and legality of Your Content. Nothing In The Agreement Obligates Ali Reviews To Display Any Your Content That Ali Reviews Reasonably Believes To Be Inaccurate, Inappropriate, Or Otherwise Not In Compliance With The Agreement Or Applicable Law Or To Use Such Your Content At All Or In A Certain Manner. You shall designate a copyright agent and implement a notice and takedown mechanism in compliance with the Digital Millennium Copyright Act (or other comparable applicable laws in jurisdictions outside of the United States), and you shall comply with any such takedown notice received in respect of Your Content, in each case, to the extent required by applicable law.

6.6 Rights in Your Content – you represent and warrant to Ali Reviews that you have given all notices and obtained all rights consents, assignments, licenses, permissions, and authorizations (including the waiver of any moral rights) necessary for you to transfer to Ali Reviews and for Ali Reviews to collect, use and share Your Content (and any Personal Information contained therein) as contemplated by this Agreement without violation or infringement of (i) any Laws; (ii) intellectual property, publicity, privacy or other rights; or (iii) any terms of service or other agreements governing Your Content or your activities relating to your use of the Application (including, without limitation, the Instagram Platform Policy).

6.7 Permitted Users and End-Users – you shall ensure that each of your Permitted Users and End-Users is legally bound by your terms of use, terms of service, content policies, or such other legally binding agreement between you and each such End-User in a manner that prohibits End-Users from infringing or otherwise violating third-party rights including, without limitation, third party intellectual property rights. you are solely responsible for all acts, omissions, and activities of Permitted Users and End-Users, including their compliance with this Agreement.

6.8 Order Fulfillment – As between you and Ali Reviews, you are solely responsible for all customer service, order fulfillment and returns, and payment of taxes or charges associated with any products or services that you sell or market in connection with the domains listed on the Ali Reviews Order Form.

6.9 Sending Messages to End-Users via the Application – To the extent that Ali Reviews provides you with access to functionality that allows you to send your communications by telephone, text/SMS/MMS message or email to End-Users, including, without limitation, marketing and advertising communications (“Your Messages”), you agree not to send any unsolicited, commercial communications. Further, you acknowledge that you are solely responsible for all content of Your Messages created by or on behalf of you and for your compliance with all Laws in connection with your use of the Application to send Your Messages. Accordingly, and notwithstanding any representation or warranty disclaimer in the Agreement, you represent warrant and covenant that: (i) all applicable lists of email addresses and/or phone numbers were created and/or shared with Ali Reviews in a manner that complies with Laws; (ii) each End-User or other recipient of Your Messages or other communications has been given clear and conspicuous notice prior to the collection of his or her phone number, email address and/or other contact information that such information may be collected, used or shared to facilitate sending Your Messages to the such recipient and as contemplated in this Agreement; and (iii) each End-User or other recipient of applicable communications has given all consents required by Law to receiving commercial email and other forms of communication, including, but not limited to consent to receive Your Messages. You acknowledge that the services may employ automated telephone dialing systems regulated by the TCPA to transmit Your Messages and you agree that such consents shall be sufficient to permit the Application’s use of such systems, including without limitation, to send messages for advertising and solicitation purposes.

6.10 Limits on Certain Messages – By using functionality to send Your Messages to End-Users, you agree to make End-Users aware of their right to opt out of any future messages. You must use a valid telephone number. Phone numbers such as landline numbers that cannot receive SMS/MMS or text messages will not be eligible for the Application. you agree that Ali Reviews reserves the right in its sole discretion to cap the number of Your Messages that may be sent in connection with the Application. You hereby acknowledge and agree that (i) Ali Reviews merely plays a technical role in transmitting or routing Your Messages sent by you as a conduit, (ii) that you are the sender of Your Messages for purposes of Law, (iii) Ali Reviews has no relationship with or any obligation to any End-User or any other person or entity with to whom you provides services utilizing the Application (“End-User Application”), none of whom is a third-party beneficiary of the Agreement, and (iv) you shall have sole responsibility and liability for Your Messages and for compliance with any Laws related to End-User Application. Ali Reviews may suspend or disable your ability to send messages through the Application at any time if Ali Reviews, in its sole discretion, believes you are sending messages in violation of the terms of the Agreement.

8.2 Ali Reviews Privacy Policy, as updated from time to time, shall apply and form part of this Agreement when Your Content constitutes Personal Information subject to EU Data Protection Law or the CCPA.

9.2 You Acknowledge, That Email And Text/Sms/Mms Messages Are Insecure Mediums That Are Generally Not Encrypted In Transit And that the Security Of Information Transmitted Through The Internet Can Never Be Guaranteed And, Accordingly, Ali Reviews Is Not Responsible For Any Interception Or Interruption Of Any Communications Through The Internet Or For Changes To Or Loss Of Your Content In Connection With The Application.

9.3 Some Jurisdictions Do Not Allow The Exclusion Of Certain Implied Warranties. Accordingly, Some Of The Above Limitations May Not Apply Where Such Limitations Are Inapplicable.

10.2 Some Jurisdictions Do Not Allow The Limitation Or Exclusion Of Liability For Incidental Or Consequential Damages. Accordingly, Some Of The Above Limitations May Not Apply.

10.3 You Recognize And Agree That The Warranty Disclaimers And Liability And Remedy Limitations In These Terms Are A Material Bargained-For Basis Of These Terms And That They Have Been Taken Into Account And Reflected In The Decision By Ali Reviews To Offer To You And By You To Use The Application.

12.2 If you are redirected to linked sites and content in connection with your use of any Third-Party Platform, we recommend you carefully read and abide by the terms of use and privacy policies of such sites and content. Any opinions, advice, statements, content, services, offers or other information expressed or made available by any Third-Party Platform, are those of the respective third-party author(s) or distributor(s) and do not necessarily state or reflect those of Ali Reviews.

A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any cause of action arising out of or related to the Services must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

This Agreement shall be governed by and construed in accordance with the laws of Vietnam. Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by the state and federal courts located in Vietnam. Use of the Services is not authorized in any jurisdiction that does not give effect to all provisions of this Agreement, including without limitation, this section.